At luckystore24.com, we are committed to ensuring that you are completely satisfied with your jewelry purchase. If you are not satisfied with your purchase, we offer the following return and refund options.

Return Terms
Return Time: 

You can request a return within 30 days from the date of receipt of the product.

Product Condition: 

Returned products must be unworn, undamaged, and in good packaging with all accompanying documents such as labels, instructions and warranties.
Customized Products: All customized products are not returnable unless there is a quality problem with the product.
Return Process

Contact Customer Service: 

Please contact us via our email: [email protected] and provide your order number and reason for return.
Return Confirmation: We will confirm your return request via email after receiving your return request.

Return Mailing: 

Please mail the product together with the original packaging to our return address. Please note that the return postage is at the customer’s expense unless the product is defective.

Refund Processing:

Once the item is received and inspected, we will process your refund within 6 business days. The refund will be returned to your original payment method.
Refund Instructions

Full Refund: 

Standard orders that meet the return conditions will receive a full refund for the item.

Partial Refund: 

If the item does not meet our return conditions when it is returned (for example, it has been worn or damaged), we may only be able to provide a partial refund.

Processing Time:

 Refunds are usually completed within 6 business days after the return is processed, depending on the policy of your bank or credit card company.

Other Notes

Please make sure to carefully inspect your item before returning it. We do not accept returns that have been damaged due to improper use or accidents. For any returns that are rejected due to not meeting our return policy, we will notify you of the reason for the return and the optional next steps.

Thank you for choosing luckystore24.com, we look forward to continuing to provide you with quality products and services.